Privacy Policy

1. Introduction

Altfarmg Operations Limited (“we,” “us,” “our,” or “Altfarmg”) operates the altfarmg.site website and the Altfarmg dispatch platform. We are committed to protecting your privacy and ensuring you have a positive experience on our platform and website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, organization, and role when you contact us or register on our platform.
• Location Data: GPS coordinates and location information from farmers and equipment/labor providers to facilitate matching and dispatch.
• Task Data: Information about tasks requested or completed, including crop type, date, location, and outcome.
• Communication Data: Messages sent via WhatsApp, USSD, or email, including natural language task requests and confirmations.
• Device Information: Device type, operating system, browser type, IP address, and usage analytics.
• Performance & Reliability Data: Task completion status, timeliness, no-shows, and other metrics used to calculate reliability scores.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and improve the Altfarmg dispatch platform and services.
• To match farmers with equipment/labor providers and facilitate task dispatch.
• To send you WhatsApp/USSD notifications about task windows, matches, and confirmations.
• To calculate and display reliability scores for farmers and providers.
• To analyze agricultural data to improve our window-prediction and demand-forecasting models.
• To communicate with you about your account, tasks, or service updates.
• To comply with legal obligations and enforce our Terms of Use.
• To prevent fraud and ensure platform security.

4. Location and Real-Time Data

Altfarmg collects and processes real-time location data from farmers and equipment/labor providers to facilitate matching and dispatch. This data is:

• Encrypted in transit: All location data is transmitted over encrypted HTTPS connections.
• Encrypted at rest: Location data is stored in encrypted databases with access controls.
• Time-limited: Historical location data is retained only as long as necessary for task completion and is deleted after the retention period.
• Consent-based: Users must explicitly opt-in to location tracking. You can disable location sharing at any time through your account settings or by contacting us.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:

• With other users: Farmers and providers matched through our platform will receive basic information (name, location proximity, reliability score) to facilitate task coordination.
• With service providers: We share data with cloud infrastructure partners (AWS), AI/ML providers (OpenAI, NVIDIA), and communication platforms (WhatsApp) as necessary to operate the platform.
• For legal compliance: We may disclose information if required by law or to protect our legal rights.
• Aggregated/anonymized data: We may publish anonymized, aggregated data about agricultural trends and dispatch patterns for research and reporting purposes.

6. Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Retained while your account is active and for 12 months after account closure.
• Task data: Retained for 24 months to support reliability scoring and dispute resolution.
• Location data: Retained for the duration of task completion and 7 days thereafter, then deleted.
• Communication records: Retained for 12 months for customer support and compliance.

7. Your Rights

Depending on your location, you may have the following rights:

• Right to access: You can request a copy of the personal data we hold about you.
• Right to correct: You can request corrections to inaccurate or incomplete information.
• Right to delete: You can request deletion of your account and associated data (subject to legal retention requirements).
• Right to opt-out: You can opt-out of marketing communications and disable location tracking at any time.

To exercise any of these rights, contact us at hello@altfarmg.site.

8. Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (HTTPS/TLS) and at rest (AES-256).
• Access controls and role-based permissions for internal systems.
• Regular security audits and penetration testing.
• Secure authentication (password hashing, optional two-factor authentication).

However, no system is completely secure. If we discover a data breach, we will notify affected users within 30 days and provide information about the breach.

9. Children's Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services before providing your information.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our platform constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: